Step Potential and Touch Potentials are 
very important in substations because during ground faults all the 
ground current returns to the substation transformer (as the substation 
transformer is grounded). The current that returns through the earth can
 create a significant voltage gradient along the ground and between 
ground and conducting objects.A step potential in substationcreates a path through the legs from one foot to the other. A touch potential in substation is normally considered a hand-to-foot or hand-to-hand contact.
Step
 potential and touch potentials are of concern during normal conditions 
and during ground fault.Under normal conditions, unbalanced currents can
 rise the neutral to earth voltage. This is not normally dangerous but 
it can cause shocks.
Step potential 
and Touch potentials during faults are more dangerous. Therefore it is 
important to reduce the step potential and touch potential to be within 
limits during the substation design.
Methods to Limit Step Potential and Touch Potential:
Step potentials and touch potentials can be reduced by employing one of the following methods:
- By proving low resistance path to ground
 - By providing insulation layer between operating personnel and earth
 - By proper placing of ground conductors
 
Some of the methods employed to reduce step potential and touch potential in substation  are:
- Multi-grounded neutral helps to reduce the dangerous step potential and touch potential during line-to-ground faults. By creating low impedance path back to the source, faults are quickly cleared by fault interrupters. Multiple grounding electrodes tied together helps to reduce the touch potentials at the fault point. With multiple neutrals, step potentials are usually not dangerous since fault currents spreads between several grounding electrodes
 - Using a reactor on the substation transformer neutral helps to limit the step and touch potentials. While utilities normally use the neutral reactors to limit the fault currents. the reduction of ground fault currents also reduce the step and touch potentials and reduces current in grounding and bonding connectors.
 - By wearing electric hazard shoes. These shoes when dry can have offer millions of ohms of resistance which can save the operating personnel against these dangerous potentials. By using insulating materials such as rubber gloves can protect the personnel.
 - By providing resistive surface layers in and around the substation. It is often provided with the surface of crushed rock or pebbles which acts as insulation medium between the operating personnel and earth.
 
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